coinqqPrivacy Policy
This page describes what we collect when you use coinqq and how we keep that data protected. Our commitment is to handle your information transparently, securely, and in line with applicable privacy law across the jurisdictions where we operate.
We understand that your account details, payment information, and account history are sensitive. Our policy outlines the types of data we gather, how we process it, who may access it, and what rights you hold over your own information.
What data we collect on coinqq
We collect personal information in order to operate your account, process deposits and withdrawals, and comply with verification requirements. When you register on coinqq, we ask for your full name, email address, phone number, date of birth, and residential address. This information is necessary to establish your identity and ensure you are legally eligible to use our service in your jurisdiction.
Payment data is collected separately. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, we record the transaction details—amount, timestamp, payment method, and confirmation code—but we do not store your full card or wallet credentials. Payment processors handle that encryption.
We also track your account activity: login times, games played, markets accessed, and account balance changes. This helps us detect unusual patterns, prevent fraud, and support you if you need to review your transaction history. Cookies and similar technologies are used to remember your preferences and keep you logged in during your session.
Verification documents on coinqq
When you withdraw funds, we may ask for a copy of your identity document, proof of address, or bank statement. These are stored securely and used only for compliance verification, never shared with third parties except as required by law.
How we use your information
Our primary purpose is to deliver the coinqq service: account setup, deposits, withdrawals, game access, and customer support. We use your email to send account notifications, payment receipts, and service updates. Your phone number may be used to verify your identity or contact you about security concerns.
We also use your data for anti-fraud screening and to meet regulatory obligations. Different jurisdictions require different verification levels. If you access coinqq from Jakarta, Surabaya, Bandung, or Medan, your data may be held on servers within Indonesia or in partner data centres outside your country, depending on our operational structure.
We do not sell your personal information to marketing firms or data brokers. However, we may share limited information with payment processors, identity-verification partners, and legal authorities if required by law or court order.
Your rights on coinqq
You have the right to access, correct, or request deletion of your personal data, subject to legal and operational constraints. If you believe our records are inaccurate, you can request an update through your account settings or by contacting our support team.
Our services are available only where local law permits. If your jurisdiction restricts or prohibits online gaming, we cannot provide coinqq services to you. We encourage you to verify that your access complies with applicable law in your region.
Cookies and tracking on coinqq
We use cookies to store session tokens, remember your login state, and track your browsing behaviour within coinqq. These cookies help us improve the service and detect potential security issues. Most browsers allow you to disable cookies, but doing so may limit your ability to use coinqq features.
We do not use cookies for cross-site tracking or to build a profile of your behaviour outside coinqq. Analytics data is aggregated and does not identify you personally.
Data security and retention
We implement standard encryption, firewalls, and access controls to protect your data. Our servers use TLS 1.2 or higher for all data in transit. Account credentials are hashed and salted; we do not store plain-text passwords.
We retain your personal data for as long as your account is active and for a period thereafter to comply with financial-record obligations. After that period, data is deleted or anonymised unless law requires retention. Payment records for Liga 1, Piala Indonesia, Piala AFF, and other football markets, as well as casino transactions, may be retained for longer periods to meet anti-money-laundering rules.
If you close your coinqq account, we may still hold some data to settle outstanding transactions or respond to legal claims.
Contact us about privacy
If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have misused your information, you can reach our data team through your account's support channel on coinqq.
Our commitment is to respond to data-access requests within a reasonable timeframe and to address privacy concerns promptly. This policy may be updated from time to time; we will notify you of material changes by email or through a notice on the coinqq platform.